SuperMag said,

Although I pay my bill online, I was still able to cancel my contract with Sprint without the ETS.
The first CSR I spoke to gave me problems, but just be persistent. They will try to “fix” it once they realize they are cornered. Don’t let them. I only had two text-message charges, which would have cost me $0.10 more under the new rates. I told them, the amount of material losses is inconsequential to the letter of the wording. They have no argument. Period… The wording in the T&C gives Sprint no outs. It does not qualify the “material term of the Agreement” changed nor the “material adverse effect” it may cause you. This wording basically means “any.” It does not get any clearer than this. Just stick to it, stay calm, and don’t take “no” for an answer.

Charles said,

I ended up with unlimited text messaging and internet usage :-/

David said,

I’m confused, if i have txt messaging part of my plan does this affect me?

Charles - To david said,

If you have unlimited txt messaging part on your plan then this does not affect you. If you have like 500 free txt messaging, then you should have a good excuse to why you qualify for cancelling the contract.

I called and they asked me to mail my statement to them. I did.

Kevin said,

oh, also what bill posted this disclaimer?

Kevin said,

now they are saying that it hasn’t gone into effect yet so it doesn’t apply.

Zoner said,

Stop flooding on here. Send a txt message from another phone to your phone and then tell them “this does affect me because I just got charged more.’”

Since you got different answers for each call, then keep calling until you are in luck.

Lisowksi said,

I called sprint and got transfered to a nice lady. I told her I want to cancel my sprint contract without the ETF because of their terms as per their agreement. I was nice to her but she had no idea what I was talking about. We talked on for few minutes then I asked to talk to a supervisor, and she TOLD me she was a supervisor! Yeah… right. I still remained calm and talked nicely. After few conversation, she put me on hold and came back after two minutes. She said I was out of contract and would not have to pay ETF.

My service will work until the next bill. I was planning on cancelling sprint anyways!

Tony said,

It really does work. Thanks for the information. It was helpful in dealing with them. They are quite stubborn, but if you’re willing to deal with it (have the patience for it) then you can get it done. Anyway, I just wanted to say thank you to all of you for this useful information.

Doug M. said,

I got no where until I talked to the supervisor. Worked like a charm. I was polite and kept using the broken record technique. He allowed me to cancel with no ETFee.

Christopher said,

This absolutely works. Dont let them tell you you cant do it. I got quite a few excuses, and simply, calmly stated that all the statements she told me made sense, but that still isnt what was stated in the agreement.

The CSR attempted to tell me that since I didnt have a text messaging plan, it doesnt apply to me, because using text messages is optional I then asked “what if someone SENDS me a message?” At which point i asked for a supervisor, and they canceled the account.

Awesome stuff. Thanks for posting this.

Techgeek said,

Dee, make sure they placed a note on your account so you won’t have any hassles later when you call back to cancel. Be persistent if they deny after sept. 24. Good luck.

Dre said,

Yea, eddie, call that number and tell them you want to cancel. Once they cancel, the sprint service will work until your next billing cycle. So I recommend contacting the new company once Sprint has agreed to cancel the account without any early termination fee.

Also, ask the Sprint Representative after they cancel if you will be charged ETF to port your number if you do it before the next/last billing cycle.

Brian DeMaio said,

Worked like a charm. The lady claimed that the change took effect Sept. 1. I argued and quoted the bill. She put me on hold while she checked. She said that I was “absolutely right” and wanted to know why I wanted to cancel. I told her that texting was going to be tooexpensive. She said that they could match any offer I got. I told her that I wanted to switch because i didn’t want to be with Sprint and I had family members on another network. She said fine. I realized that I had to transfer my number so I had her put a note on my account until I could transfer my number and call back and cancel with NO FEES! Thanks for the tip!

CiscoKiD said,

To rell,

Sign in to your Sprint PCS account online and look for online version of the bills. They have the same message on there as on the physical bill.

It is even listed on one of your Online Account page when you sign in. I have seen it online just two days ago.

Good luck buddy

ben said,

This DOES still work. I just terminated my account TODAY with no ETF (early termination fee.)

The only difference is the CSRs and the Floor Supervisors are more tenacious than ever. They will tell you again and again that “you can close the account, but there WILL be a fee.” They will even refer you to their legal department.

To succeed with Sprint, your strategy should be as follows (this is what worked for me.)

1. Go into broken record mode. Say, repeatedly, “according to the Terms and Conditions, I have the right to terminate my contract with no termination fee if Sprint changes its rate plan. The Terms and Conditions do not specify that Sprint can force me to waive this right by offering me anything for free, nor do I want anything for free. I want to cancel my account, as is my right under the terms and conditions.” Be prepared to say that the SMS messages will cost you 15 cents, and that even if you have the 500 SMS plan, on SMS number 501 you will be charged 15 cents. As a poster to this thread wrote, very wisely–the clause in Terms and Conditions does NOT specify what ‘material adverse effect’ is, nor does it say Sprint may foreclose this right by offering you anything for free. Keep saying it–they have a record of how long the phone conversation is, and if they see you have been on the phone for an hour, you will get some supervisor attention. Keep them on the phone as long as possible.

2. Then, extract concessions from them. They offered me unlimited SMS and data for the life of my plan, plus 300 minutes per month for 30$, plus nights and weekends starting at 8pm, plus an extra 400 minutes and 35$ credit for my troubles.

3. Repeat. As in, after doing the above, I just hung up and called again (use this line 888 567 5528.) They will give you more and more concessions each time you call. Ask to be credited for your time (a few hundred minutes or 10$ credits here and there.)

4. Ask where they are calling from. THE CALL SITES MOST LIKELY TO WAIVE YOUR ETF ARE IN CENTRAL FLORIDA OR ORLANDO. Stay calm, and demonstrate your willingess to hang up on them after getting a concession like a better plan, and hang right up and call again!!!

5. Do not be afraid to LIE. They certainly lie like crazy to get out of their contractual obligations. For example, if you extended your 2 year contract on the phone with them, just say “NO-I NEVER said that i agreed to extend my contract. The rep on the phone EXPLICITLY told me that i WOULD NOT be extending my contract.”

To conclude, your objective is to call, extract concessions (by keeping them on the phone as long as possible so the supervisor is incentivized to get you off the phone by any means possible because they need to maximize call volume/turnover), and repeat. BE PERSISTENT–THEY LIED THROUGH THEIR TEETH TO ME. They’d rather refer you to legal than give in to what it CLEARLY states in the terms and conditions.

And lastly– DO NOT PAY YOUR BILL. According to terms and conditions, paying your bill signifies acceptance of the new charges. But deifnitely still call and badger them repeatedly (on the weekend works well because of the free calls)– they *will* MASSIVELY upgrade your plan, which might give you what you wanted in the first place. But monitor your bill, because they might offer you sth for free, then try to charge you for it.

GOOD LUCK SCREWING THIS EVIL COMPANY!

This is a matter of principle, a David and Goliath struggle against a powerful company competing in what is basically an oligopoly with very, very anti-consumer characteristics of the industry. Take a principled stand! This company’s share price should eventually reflect their dishonesty and skewed incentives given to employees at the call centers, the frontline in interfacing with customers. What Sprint is doing is WRONG, and you can be part of the problem or part of the solution. Injustice anywhere is a threat to justice everywhere. Let’s keep this thread going, and stand together to generate strategies for opposing this nasty behemoth. Who knows, we might generate critical mass to launch an effective lawsuit one of these days and bring down SPRINT once and for all!!!!!

ben said,

DId you get your deposit back?

Erik said,

I just recieved info over at my sprint forum from a sprint customer service supervisor that this little trick was “worked around.” I guess too many people found out about it and now sprints lawyers tell them this isn’t the case and they can hold you to the fee.

Check out what the sprint guy said at this forum post

David said,

I got my depsoit back earlier in the month and it was not even the full amount. I spent a couple of hours on the phone with those “bastards” at SPRINT and they all just gave me the run around telling me the same shit.that the international messaging rates dont aply to me because I never text anyone internationaly.

Stephen said,

Yes this Does work, took me 4 calls to finally get someone to do it and I dont have to pay my termination fee. My adive is just keep calling the 888-567-5528 Direct Line, if someone says no argue with them for about 5 minutes and if they dont give in call back and try someone else. Like I said the 4th person I talked to finally gave in. THERE IS NO SPRINT CUSTOMER THAT IS NOT AFFECTED BY THIS, DONT LET THEM TELL YOU OTHERWISE, They told me that because I had a text package that I wasnt affected and i argued that if i go over my alotted text amount that i will be affected by it.
Just keep trying and it will eventually work.

Ria said,

I was told I could terminate, but since that doesn’t do me any good (family plan, with the main line not ever texting so I couldn’t cancel it) I was able to get unlimited text for 2 years on all 4 phones on my plan… or at least until I cancel next august! 1st CSR told me it didn’t apply. 2nd one was very friendly and helpful.

iluvsatb said,

Bill — that’s mostly right. KMS says it should stay the same — but in actuality the only thing that stays the same is the cost of the text message plans. The casual rate goes up regardless of when you signed your contract. Grandfather clause only applies to the cost of the plan itself… not the casual rate charge. I dealt with customers all night tonight who called about their overage on text plan that charged them. Even people that have the old text plans (pre Aug 06) - if you go over it’s still $.15 each.

Just FYI.

daniella said,

everyone it is true. i got 3 lines cancelled today under that clause from the t&c’s for sprint. and if you have text messaging unlimited, it just needs to be removed prior to you asking for the cancellation fees to be waived. Also, if you are looking for a good cell phone carrier that is RELIABLE and good. go with verizon, i know over 15 people that went from Sprint to Verizon and can’t stop talking about it

Jason said,

Even at the 888-567-5528 they are wording things very carefully and offered me 500 free minutes, and anything over that will be at the old rate “so this change will not effect you”

completely closing the hole in the contract.

bill piakis said,

Honsetly, being a sprint operator I am saying no to all request to waive etf. ALL cell phone companies periodically have small rate changes. the only thing that happend here was the cnn on monday night aired a big special. Normally we have like 1 or 2 people calling in trying to use some loophole. but because of the tv “special” everyone decided they were a lawyer and called in.
You can try and take any legal loophole to an extreme. Let us know the real reason you want to cancil. i had some lady using the text message loophole for an hour. then i fianlly found out she was upset becasue to get 7pm night and weekneds she had to renew her contrat. i gave her the new plan without renewing the contract. if it is resonable we will accomidate you. if you just break your phone every couple of months and always want a new one then come on. We actually will waive the etf fee on some peole because there plan is so small and they call us too much and ask for too much credits that technically wed be better of if they left. When i offer to waive the etf i get, no alot of times!! BEcasue they have called and got so many free bees on their account it is silly. we will give you something to make you feel specail so you dont cancil. that the probles now a days everyone has to be so speacial.

CW said,

By the way, they did not offer me any perks or anything. The only thing they tried to get me on was that my one phone has the web option for text messaging (not pay per message) so they said it didn’t apply. But the rate per KB also went up, so it actually does apply. Be prepared to defend your case and know what you are saying, and be persistent.

bill piakis said,

Umm,,, first of all if we add the code “Early term reup” on your account to wavie the Etf fee it has a 30 day range. if you port you will get charged the fee!! for example lets say your biling cycle if the oct 1st to the oct 3oth, you call up on, say the oct 15th, the code we put on to waive the fee has a date range of 30 days only. so it will be from oct 15 to nov 15. since the bill print out on oct 3oth and that is between the date range of the waiver code no etf fee applies. however lets say you port out on oct 19, if cancils or trims back all the dates. so the waiver code now will only have a date range of oct 15 to oct 19th. thus when the bill hits on oct 30th you will actually will be charged the 150$. you either have to just get a new number. or you will get charge and will have to call back and convince someone to give you a manuel credit. Our legal department is telling us to on a case by case basis waive or not waive the etf fee. yes they gave us a chart. if the custoerm has a phone that cant text message no waiver, if the customer is on a text plan no waiver. if the customer isnt using text messages no waiver. and no we actually have a code to give free text messaging pretty much making a reat hike mute. obviously, if you call in a million times you eventually will get it done. that like any other bussiness. i had 800 in over draft fees at my bank. i had to call a million times before o got them waived. let me know if any one out here actually has a real problem i could give you advice on how to get it solved. because even if you cancil yopu have to go to another provider and pay an activvation fee and guess what sign onther 2 year agreement. back in the same boat. and we just got confiamtion that we are getting more new motoral phones.

carlos said,

To all of you who tried and got a NO for answer, my advice is to keep calling; it took me 5 calls, 2 hours and a lot of patience.
Also remember that Sprint is now charging $0.03 for PCS data usage. You have to check your invoices and look for additional charges that they did to your account for PCS data. in my case they charged me 18 cents for PCS data usage last month, so this means that YES, this change has a material adverse effect on me
That is the argument that finally set me free from the worst mobile company in this country.

YK said,

so, is it possible to get out of the 2yr contract but stay on month to month with Sprint, if Sprint agrees to wave ETF on my account because of this text message thing?

jimmy said,

OK HERE IS THE DEAL:

It took me 2 tries to get it cancel.

1. Before you call in make sure that you send and receive ALOT of text message. I would do for a day prior to calling.

2. You only reason for calling is because of the text message increase and per the agreement above you wish to cancel. Do not talk about bad service at all.

3. If you paid your bill say that you have bill pay w/ your bank account and it takes time to cancel.

The bank account thing might work, but if not stay calm. If they offer you something and its not to cancel after about 10 mintues say you will think about it wait a 1 hr and call back.

Stay calm and if the first time you don’t get it just be persistance. Just make sure you using text message. BTW may Sprint service @ work, home, and home town sucks. I HATE SPRINT GOOD LUCK!

shawn said,

Also for the casual data usage going up .01 can I call and complain about that? Will that be a breach of contract?

Concerned Consumer said,

A few points.

Bill, you are a moron. The contract (”Terms and Conditions”) does not say that the customer’s right to have the ETF waived is foreclosed because Sprint gives her something for free. It merely says that if there is a change, customer can cancel with no ETF. As for “material adverse change,” having to call is itself such an annoying and time consuming procedure that it amounts to a MAC. Finally, Sprint does NOT offer free data usage, which is also affected by the rate hike.

In short, Bill is clearly both a Sprint employee/service rep, and just like 90 percent of the reps that the people on this site have had contact with, is a complete idiot. There is nothing funnier (or frustrating) than hearing a semi-literate trained monkey trying to debate the terms of law and contracts.

“Moraly stealing”??? LOL. Bill, you are a RIOT! Tell me, did you make that up yourself, or was that part of the “training”/brainwashing Sprint does on its CSRs? Ha ha ha. Amazing. This coming from the company that overcharges our bills by hundreds of dollars a month, then acts as though it is doing its customers a favor by giving them back (”crediting” them!) a mere fraction of the amount that has been embezzled over the years. Rich.

Thanks, Bill. Thanks also for your prognosis on the future of the cell phone industry. “most likly the cell phone indusrty will have to draw new contracts that make people with real issue have to pay the fee because all the bogus people.” Bill, you are TOO FUNNY. How about you just check out Sprint’s stock price compared to TMOBILE (http://finance.yahoo.com/q/bc?t=1y&s=S&l=on&z=m&q=l&c=tmo)
before lecturing us on the future of the industry?

bill said,

ETF fee for TXT/Vision rate increases- If a customer is wanting to terminate service due to this we should be making a first effort as with all issues to get the customer on a package of services that fit their need.

If they are still unsatisfied then we should transfer to Account Services/BAR. Marketing has added a new code for BAR “Z DATA OVG FIX” that returns the customer to the original rates. This should be communicated soon.

This is a temporary flag code that will be available till 10/28 when new permanent codes will be created for them. Since they will be reverted back to the original rates this nullifies the rate increase for them. We are also researching if customers with the Grandfather Vision code were or were not affected by the rate increase.

bill said,

Luke I am your father, come over to the sprint side it has power great power. we will take over the world by trapping people into contracts, millions of them. then when they are least expecting it we will raise the text message rate form 10 to 15 cents! wa ha ha ha ha (dracula like laugh). The circle is now complete.

tom said,

THe loophole has ended!! stop calling!!!!!!!!!!!!

Team,

Here are the official notes. BAR supervisors could you please make sure the floor walkers are aware of this since there is not distribution list that I know of for them.

FYI: There is one important clarification for BAR. There are 2 “Z” codes to change the overage rates for data and text to the old rates. “Z Data OVG Fix” and “Z 2way SM .10”. During the call we were told the text code would not be available till after the 28th and to use the data code but as it mentions in the official notes this info looks to have been incorrect. Enclosed below is the new KMS solution that makes it official, use the Z codes to save the customer and if they still are requesting to cancel they WILL be responsible for the ETF.

There is also one contradicting statement in the partnering call notes. They indicate that account services does not need to use the lost/stolen disposition for a cancellation if the customer is canceling less than 30 days after activation and to look at the KMS solution, but, the proposed KMS document still says you should do this. I will request clarification.

ETF Waivers for Sprint-Imposed Changes in Text Messaging and Data Services | Account Services - UPDATED

Customers requesting cancellation as a result of the recent rate changes referenced below should be directed to an Account Services specialist. Account Services has a new tool to address and save customers.

Specialists : Account Services specialists

Customers : Customers who receive notice of a change in rate plans and call to cancel based on the Sprint imposed change.

Details :

· Recent communications sent by third-parties and posted in certain media outlets have made erroneous statements to the effect that this pricing change on casual text messaging and casual data service triggers the right of all current Sprint customers to terminate contracts with Sprint without being subject to the Early Termination Fee (ETF) charge.

· Sprint reserves the right to change its prices from time to time and has instituted guidelines to address customer concerns that may arise.

· General Care will make sure the customer understands whether he or she is impacted by the increase.
· General Care reminds customers that written notice was sent to them in advance. They may also issue that customer a full credit to cover the pricing increase charges to date, where appropriate.

· They will discuss options with the customer to subscribe to any of our monthly services.
· If customer is still not satisfied and requests to disconnect service, General Care will transfer the call to Account Services. This is a unit at risk.

Actions :

· Use one of the following available options:
· Offer to return the customer to the original casual data or text messaging plan.
§ The plans were in effect prior to 10/1/06 with previous casual usage rate of $0.10 on text messaging and $0.02/kb on data service.

o CDMA Account Services Specialist
§ Use Z DATA OVG FIX for data/Vision until 10/28/06. Issue an adjustment for any data usage incurred from 10/1/06 to the date of the call. This code can not be backdated.

§ Use Z 2WAY SM $.10 for text messaging and backdate the code to beginning of bill cycle to avoid issuing any adjustments for text messages.

§ New codes will be created to address the data issue.
o iDEN Account Services Specialist
§ Use PDSPYGDTA for the $.02 rate and PDS2WYTXT for the $.10 rate.
§ iDEN codes will not be updated.
· Offer to credit any usage incurred from 10/1/06 to the date of the call.
o CDMA Account Services Specialists
§ Use adjustment code 0H - Vision. Make sure to only adjust the difference in the cost of the text message for each unit ($.15-$.10 = $.05).

o iDEN Account Services Specialist
§ Use SERVICE adjustment code for each of the text messages. Make sure to only adjust the difference in the cost of the text message for each unit ($.15-$.10 = $.05).

· By offering to provide credits for any charges after 10/1/06 for usage already incurred and returning the customer to the prior casual rates of $0.10 on text messaging and $0.02/kb on data service for future usage, the customer will not be impacted by the price increase and we are not required to waive the ETF.

April said,

So apparently the window of opportunity to get out of a sprint contract with no ETF has closed. My boyfriend has two lines with Sprint, for him and his mother, and has been trying to cancel for the past few days. He hates the service as it is, it’s a crap service, so this kind of gave him the out, or so we thought. He has called 4 times in the past few days with no luck, still stuck spending his hard earned money on the worst wireless service on the face of the planet. The first time their excuse was just oh we will grandfather your fee back to the way it was. The 2nd time he called late and got a call center in India, finally the man he spoke with was able to muster up enough English to spit out a line that Sprint had decided not to change after all and would remain at the 10 cent charge. So he called again and got a woman who told him because he had utilized the feature he had agreed to the new fees. Now my boyfriend doesn’t ever send text messages the one message she was reffering to was a text message sent by Sprint themselves to let him know his bill was ready online. The next person we spoke with, after speaking to our State’s Attourney General’s Office to make sure the actions he was taking were appropriate and that what they were doing was infact wrong, he called back, this time with me on the line with him. I work in a call center, for another wireless carrier. Now before one goes thinking we’re just mad because he isn’t able switching to the carrier I work for, which is Cingular, well don’t. I actually advised him to go with T-Mobile. Anyway, we talk to this woman and I stay silent and she is explaining well their legal team decided this was not material in the contract it was an add on. Yet another story. I told her that the last woman explained if he hadn’t gotten that text message from them, he could have gotten out, he would have been eligible to cancel without fees. This woman on the phone said that was correct, but then went on saying how he can’t cancel without fees because this was not technically a material change, it was an add on change, completely contradicting herself. I explained that I wanted to escalate the call to a supervisor, a real one not a lead rep/floor rep. She said she was a team supervisor blah blah. She then began in on how the information CBS and other new outlets had leaked misinformation and the only reason people were able to cancel is because their legal team had to work on things and figure it out. More bull, I explained that if it was misinformation and incorrect then why did our state’s attourney general’s office take it seriously and why is the state of California sueing Sprint over this to which she responded I guess they didn’t get the memo. We sat on the phone with her and another woman for 2 hours and 27 minutes. I am sure I blew their average handle time completely out of the water. Bottom line they refused to let him cancel. Their customer service is complete crap. We spent a good 30-45 mins total on hold, sometimes as long as 9 mins, without any more than a hold on a minute. Being a CSR myself, I was disgusted by their complete and utter lack of customer service. My boyfriend is filing an official complaint with our state’s attourney’s office, as well as the BBB, and looking into filing a complaint with the FCC. He will cancel in January if he isn’t out of the contract before then and will pay the early termination fee.

It is absolutely pathetic the business practices Sprint has, their service is horrible, no wonder they are the bottom of the food chain in terms of wireless carriers. I hope they are bankrupt soon.

And to Mr. Hate Sprint, you know you can port your phone numbers out to another carrier right? Well unless it’s a prepaid phone. If not you can keep you phone numbers and take them to another company, screw Sprint.

Tim said,

I tried October 27 with no luck.

David said,

Yesterday my girlfriend succeeded in canceling her Sprint service without ETF, with about a year left on the contract. It probably helped that she had been with Sprint for 4 years, and she’d had problems with them before. I was surprised - she has already paid her October bill, and she has received text messages in the past couple weeks. Either the customer service rep didn’t notice, or they let it slide. It only took about 10 minutes, and there was very little hassle. They did try to offer free text messaging, but she declined.

Now I just hope her bill reflects the promises of the CS guy.

Mo said,

Hey… I’m getting the run around somethin’ fierce!! I eas told 2-months ago that my plan would be “suspended” due to my emergency orders to the Persian Gulf. My account was never suspended… the bastards say I owe them $136.19 + the fee if I want to terminate early. Anybody know someone I can talk to?? any ideas??

Petty Officer Preheim, USN

Kathrine said,

Does that little part of the contract included when they change the time from 9 pm to 7 pm for unlimited nights . I pay for unlimited nights and weekends and pay extra for it to start at 7 pm and now they have nights and weekends starting at 7pm actumatically?

shannon said,

ok soo i have been trying to cancel sprint for the past week or so b\c of 411 going up & the total protection package going up. I have quoted an email i got from sprint customer solutions saying that if they change my plan that i could cancel w\out having an early termination fee

any help please?

Kimberly said,

I was wondering the same thing about the night/weekend. I pay $5/mo for them to start at 7 but they are free to anyone else now…..I HAVE to get out of Sprint and have no idea how 2yrs left.

krish said,

is there any way to come out of sprint.Recently they are making lot of changes to the online system.every time i try to see the current usage it says temporarily unavailable and atlast they sent me a bill that my service is suspended since i have exceede my paln limit and last month interestingly they had a credit of $53.they are now saying that they dont see any credit in my account.is there any way that i can take legal action on them and terminate without paying ETF

LISA HOLCOMB said,

I got tired of trying to get in touch with customer service and I had poor service. I also tried to continue my service after I had put my service on hold but could not get any straight answers.

admin said,

@ DAN

Hello Dan,

You have two options buddy. You can either keep calling them and demanding to take off that $41 charge off of your bill. They will eventually give up. Just keep calling and trying.

If you want to get out of sprint contract for free, I’m about to write a new article on how to do that. Basically you switch over to Nextel from Sprint for free. Then, under Nextel’s policy, you can cancel within the one month with out paying any early termination fee. So stay tuned, I’ll be writing that article tomorrow.

Josh Schoonmaker said,

Also have 1 more question is it true that they do not need a signed contract and that they can still hold me to early termination fees with no sighned contract as I did not sign a contract with them

Jacob said,

Can I switch over to Nextel from Sprint if there is no Nextel coverage in my area? I can’t wait to get out of my *#$%^ING sprint contract.

Laura said,

I have no legit reason for wanting to cancel sprint besides the fact that i want a t-mobile blackberry, and i have a year and a half left in my sprint contract. I’m trying to find a way to get out of it without having to pay the ETF, i think their BS. So.. any advice on what is the easiest way to get out of it, without actually having any problems?

Kevin said,

ADMIN- did you ever write that message explaining how to switch to nextel and then cancel your account to avoid etf?

I have had problem after problem with Sprint, to think that I actually went back to them a few years ago…maybe one of my worst choices yet.

I would only have a few months left on my 2 yr contract except that I added more minutes and unknowingly automatically signed on for 2 more years- what a crock!!

If anyone has any ideas please send them on.

Kevin

helen said,

hey guys i got good news for everybody.now sprint made all text messages 0.20 per message,it’s the best chance to get rid of them.just call them and say they increased payments!

kaokaos said,

Have you written that article about how to cancel the contract? If you have, is there any way to maintain your phone # as well? Thanks!!

Dyjital said,

Recently I have been on the ball wanting to get rid of Sprint. With their new text message charges I decided to give it a shot.

I called up many times saying how I do not agree with these. I gave them one more call today and the lady I spoke with was civil only after I cited the TOS where it said
:::::::::::::::::::
Except as provided below, if a change we make to the Agreement is material and has a material adverse effect on you, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you; (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made.
::::::::::::::::::::::
I found out that somebody I had spoken with earlier added unlimited text messaging onto my account. So somebody there falsified the information so that I would appear not eligible for this cancellation.

I disputed that and got the changes made. Now for the record I have two lines under the account that have been activated for the same amount of time. I was informed that one line was eligible but the other was not. I took that blow and figured I’d dispute it when the bill came with a nice letter that’s outlined above.

Along with the unlimited text messaging that they threw onto my account without me wanting it I was also informed that I had my web access canceled that same day. I don’t know what they are doing in that call center but something is not right.

I’ll be switching over to AT&T now because of 95% of the people I talk to are on that network along with rollover. Why pay for minutes you don’t use? Roll em over to next month!!!

Rollover FTW!

pam said,

P.s
you cannot switch from Sprint to Nextel and then cancle under 30 days. Its the same company and when you port your number the system shows where you ported from…. Anyway when the billing goes into one computer system and the company finally amalgamates completely there will be less problems…..
Perhaps research on Coverage and actually trying the service for 30 days and then returning the phone from place of purchase with in the 30 days would help you people to find a cell phone that you like and works in your area…..
Consumer take ownership and research and stop thinking everything in life is free…….

Adam said,

I recently deactivated my sprint phone after 2 1/2 years of service. I was on a 2 year contract and I am being charged the $150 ETF. WTF? I never agreed to any new contract at any time and I didn’t get a new phone when one was offered at the end of my contract because I would have to extend my contract for another 2 years. I’ve called customer service 10 times and have filed a protest to the billing protest address listed in the Sprint Terms and Conditions. Any suggestions?

Miss Peach said,

I just wanted to add my two cents. I also can’t stand Sprint: their phone selection is terrible. They could really use a new buyer/tech developer. Thier version of a touch phone is just silly-looking. I can only blame myself for renewing a contract I will now have to pay ETFs on-I knew I had hassled too much with them but renewed anyway; what a jerk! My years of dealing with customer service with Sprint have been so annoying that I don’t think I have it in me to argue with them over their fees to get out. Can’t a class-action suit be brought against Sprint and others for f—ing people like this?

Gary said,

We got out of 2 phone and a data card contract this past weekend. The bill has to be higher tan the previous one showing an increase due to the change of service. Our change was 0.75 cents….TTFN Sprint.

Thomas said,

Iam geting to hit sprint now. I didlove nextel sense Sprint move in with nextel it sucks. how do I cancle my services